Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Number of agents in the skill group currently talking on internal (neither
inbound nor outbound) calls. Examples of “other calls include
agent-to-agent transfers and supervisor calls.
TalkingOther
NULLDBINT
Number of agents in the skill group currently talking on outbound calls.
TalkingOut
NULLDBINT
Number of agents in the skill group currently talking on outbound Preview
calls.
TalkingPreview
NULLDBINT
Number of agents in the skill group currently talking on agent reservation
calls.
TalkingReserve
NULLDBINT
Total seconds agents spent talking on inbound calls for the skill group
during the rolling five-minute interval. TalkInTime is included in the
calculation of TalkTime and LoggedOnTime.
TalkInTimeTo5
NULLDBINT
Total seconds agents spent talking on other calls (neither inbound nor
outbound) for the skill group during the rolling five-minute interval.
TalkOtherTimeTo5
TalkOtherTime is included in the calculation of TalkTime and
LoggedOnTime.
NULLDBINT
Total seconds agents spent talking on outbound calls for the skill group
during the rolling five-minute interval. TalkOutTime is included in the
calculation of TalkTime and LoggedOnTime.
TalkOutTimeTo5
NULLDBINT
Number of seconds agents in the skill group spent talking on outbound
Preview calls during the current five-minute interval.
TalkPreviewTimeTo5
NULLDBINT
Number of seconds agents in the skill group spent talking on agent
reservation calls during the rolling five-minute interval.
TalkReserveTimeTo5
NULLDBINT
Total seconds agents in the skill group have been in the Talking state
during the rolling five-minute interval. This value is calculated as follows:
TalkTimeTo5
TalkInTimeTo5 + TalkOutTimeTo5 + TalkOtherTimeTo5
NULLDBINT
Total number of seconds agents spent on calls transferred into the skill
group that ended during the rolling five-minute interval. The value is
TransferInCallsTimeTo5
updated in the database when the after-call work time associated with the
call (if any) is completed.
Note: Note: For blind transfers in IPCC Enterprise with an IPCC System
PG, this field is updated when the call that was blind transferred to an
IVR is subsequently transferred to another agent and the agent answers
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
405
Chapter 2: All Tables
Skill_Group_Real_Time Table