Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
the call. For this call scenario this field is not updated in IPCC Enterprise
without an IPCC System PG.
NULLDBINT
Number of calls transferred into the skill group that ended during the
current five-minute interval. The value is updated in the database when
the after-call work time associated with the call (if any) is completed.
TransferInCallsTo5
For blind transfers in IPCC Enterprise, the value is updated in the database
when an agent blind transfers the call to an IVR.
For blind transfers in IPCC Enterprise with an IPCC System PG, the value
is not updated in the database until the call that was blind transferred to
an IVR is subsequently transferred to another agent.
Note: Note: For blind transfers in IPCC Enterprise with an IPCC System
PG, this field is updated when the call that was blind transferred to an
IVR is subsequently transferred to another agent and the agent answers
the call. For this call scenario this field is not updated in IPCC Enterprise
without an IPCC System PG.
NULLDBINT
Number of calls transferred out of the skill group that ended during the
rolling five-minute interval. The value is updated in the database when
the after-call work time associated with the call (if any) is completed.
TransferOutCallsTo5
NULLDBINT
Number of agents in the skill group in the Work Not Ready state.
WorkNotReady
NULLDBINT
Total seconds agents have been in the Work Not Ready state during the
rolling five-minute interval. WorkNotReadyTime is included in the
calculation of LoggedOnTime.
WorkNotReadyTimeTo5
NULLDBINT
Number of agents in the skill group in the Work Ready state.
WorkReady
NULLDBINT
Total seconds agents have been in the Work Ready state during the rolling
five-minute interval. WorkReadyTime is included in the calculation of
LoggedOnTime.
WorkReadyTimeTo5
Skill_Target Table
This table is in the Skill Target category (page 456). To see database rules for these tables, click
here (page 510).
Establishes a unique identifier for every agent, skill group, service, service array, and translation
route in the enterprise.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
406
Chapter 2: All Tables
Skill_Target Table