Technical References

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A single arrowhead indicates a one-to-one relationship, and a double arrowhead indicates a
one-to-many relationship.
Figure 18: Skill Target Tables
To see database rules for Skill Target tables, click here (page 510).
Skill Target tables include the following:
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Agent Table. See the Agent Detail section, below.
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Agent Desk Settings (page 17)
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Person (page 263)
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Service Tables. See the Service Detail section, below.
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Service Member (page 347)
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Skill Group and Skill Group Member Tables. See the Skill Group Detail Section, below.
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Skill Target (page 406)
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Translation Route (page 418)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
457
Chapter 3: Tables by Group
Skill Target