Technical References

Figure 20: Service Tables
Service tables include:
•
Service (page 325)
•
Service Five Minute (page 330)
•
Service Half Hour (page 334)
•
Service Real Time (page 347)
Skill Group Detail
The figures below illustrate tables in the Skill Group and Skill Group Member subcategories.
Figure 21: Skill Group Tables
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 3: Tables by Group
Skill Target