Technical References

Keys
and Null
Option:
Data Type:Description:Field Name:
– - DelayTime
– - LocalQTime
– - RingTime
– - NetworkQTime
NULLDBINT
The total number of seconds that AutoOut (predictive) calls were
placed on hold by an agent associated with this skill group during
AutoOutCallsOnHoldTimeToHalf
the half-hour interval. The value is counted when the after-call work
associated with the call (if any) has completed, and the database is
updated every half hour.
NULLDBINT
During the half-hour interval, the total number of ended AutoOut
(predictive) calls that an agent associated with this skill group have
AutoOutCallsOnHoldToHalf
placed on hold at least once. The value is counted when the after-call
work time associated with the call (if any) has completed, and the
database is updated every half hour.
NULLDBINT
Total talk time, in seconds, for AutoOut (predictive) calls handled
by an agent associated with this skill group that ended during the
AutoOutCallsTalkTimeToHalf
half-hour interval. This value includes the time spent from the call
being initiated to the time the agent begins after-call work for the
call. It includes the HoldTime associated with the call.
AutoOutCallsTalkTime is counted when the after-call work time
associated with the call (if any) has completed, and the database is
updated every half hour.
NULLDBINT
The total handle time, in seconds, for AutoOut (predictive) calls
handled by an agent associated with this skill group that ended during
AutoOutCallsTimeToHalf
the half-hour interval. Handle time includes WorkTime, TalkTime,
and HoldTime. The AutoOutCallsTime value includes the time spent
from the call being initiated to the time the agent completes after-call
work time for the call. The value is counted when the after-call work
time associated with the call (if any) has completed, and the database
is updated every half hour.
NULLDBINT
The total number of AutoOut (predictive) calls made by an agent
associated with this skill group that ended during the half-hour
AutoOutCallsToHalf
interval. The value is counted when the after-call work time associated
with the call (if any) has completed, and the database is updated every
half hour.
NULLDBINT
Total time in seconds an agent associated with this skill group was
in the Not_Active state with respect to this skill group during the
AvailTimeToHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
37
Chapter 2: All Tables
Agent_Skill_Group_Half_Hour Table