Technical References

Figure 22: Skill Group Member Tables
Skill Group and Skill Group Member Tables include the following:
•
Dialer_Detail (page 163)
•
Skill Group (page 364)
•
Skill Group Five Minute (page 368)
•
Skill Group Half Hour (page 371)
•
Skill Group Real Time (page 392)
•
Skill Group Member (page 392)
•
Agent Skill Group Half Hour (page 34)
•
Agent Skill Group Logout (page 47)
•
Agent Skill Group Real Time (page 48)
System
The figure below illustrates tables in the System category. To see database rules for these
tables, click here (page 511).
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
460
Chapter 3: Tables by Group
System