Technical References

Field Values
Access Levels
Several tables include an AccessLevel field that indicates the rights a user or group has to access
an object or class.
MeaningAccess Level Values
Read10
Reference20
Maintenance (create, read, update, delete)30
AgentState
The Agent_Real_Time (page 29), Agent_Skill_Group_Real_Time (page 48), and
Agent_State_Trace (page 49) tables use the AgentState field, which indicates the agent’s state.
Note: The Meaning for this field varies depending on the table that uses it.
Meaning (Agent_State_Trace)Meaning (Agent_Real_Time /
Agent_Skill_Group_Real_Time)
Agent State Values
Logged OffLogged Off0
Logged OnLogged On1
Not ReadyNot Ready2
ReadyReady3
TalkingTalking4
Work Not ReadyWork Not Ready5
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 4