Technical References

Meaning (Agent_State_Trace)Meaning (Agent_Real_Time /
Agent_Skill_Group_Real_Time)
Agent State Values
Work ReadyWork Ready6
Busy OtherBusy Other7
ReservedReserved8
Call InitiatedUnknown9
Call HeldCalls On Hold10
ActiveActive11
PausedPaused12
InterruptedInterrupted13
Not ActiveNot Active14
The Type field indicates the recurrence pattern of the schedule.
MeaningType Values
Daily (the DayType field indicates which days of the week)1
Weekly (the DayType field indicates which days of the week)2
Biweekly (the DayType field indicates which days of the week)3
Monthly (the Day field specifies the day of month)4
Monthly (the DayPosition and DayType fields indicate day of the month)5
Yearly (the month and day fields specify the day of year)6
Yearly (the DayPosition, DayType, and Month specify the day of year)7
Range (the starting and ending date and times specify the range)8
Application Gateway: Fault Tolerance
The Fault Tolerance field in the Application_Gateway Table (page 60) takes these values:
•
0 = none
•
1 = Duplicate Request
Each router will manage a connection to a different host. Each time a scripts initiates a request,
both routers will ask their corresponding host. Both routers will believe the response from
whichever host responds first. This method is the most reliable, but has the added expense
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 4: Field Values
Application Gateway: Fault Tolerance