Technical References

MeaningSystem Type Values
Peripheral Gateway (PG)2
Network Interface Controller (NIC)3
Admin Workstation (AW)4
Logger5
Listener6
CTI Gateway7
Blended Agent Dialer8
Note: If the event is generated by a PG or an AT&T NIC, the Event.SystemId field indicates
the specific machine. For a CallRouter or Logger, Event.SystemId is always 0.
Galaxy Fields
This section lists values for fields in five tables in the Galaxy category.
The TerminationType field in the Galaxy_Agent_Call_Count Table (page 182) can take these
values:
Valid options include:
•
1 = Agent
•
2= Digital Agent
•
4 = Audio Response Unit (ARU)
•
32= Enhanced Agent
•
33 = Digital Enhanced Agent
•
42 = Tone PBX
•
45 = Voice Operated Relay (VOR)
•
48 = Voice Response Unit (VRU)
•
49= Gate PBX
•
55 = Directory Assistance Billing Agen
•
56= Directory Assistance Digital Billing Agent
•
57= Enhanced D.A. Billing Agent
•
58= Enhanced Directory Assistance Digital Billing Agent t
•
60 = Directory Assistance Audio Response Unit (DAARU)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
475
Chapter 4: Field Values
Galaxy Fields