Technical References

MeaningValue
Script Lock(applies to an individual script)2
Application lock (no longer used)3
Note: If the event is generated by a PG or an AT&T NIC, the Event.SystemId field indicates
the specific machine. For a CallRouter or Logger, Event.SystemId is always 0.
LabelType Fields
The LabelType field in the Label Table (page 226) indicates the type of the routing label.
MeaningLabelType
Values
Normal0
DNIS Override (the ICM software returns the specific DNIS value to be
used with the label)
1
Busy (instructs the routing client to play a busy signal to caller)2
Ring (instructs the routing client to play an unanswered ring to caller)3
Post-Query (instructs the routing client to re-enter its call processing plan
at a specific point)
4
Resource (used internally for special routing client resources, such as a
network VRU)
5
Note: Not all label types are valid for all routing client types.
Logical Interface Controller Fields
The LogicalControllerType field uses a subset of the values for Event.SystemType listed in the
following table. The ClientType field indicates the type of peripheral or routing client associated
with the controller:
MeaningValue
Avaya DEFINITY ECS, without Expert Agent Selection (EAS)
1
1
MCI2
Sprint3
Aspect CallCenter4
Nortel Meridian5
1) This value was also formerly used for the AT&T USS network.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
478
Chapter 4: Field Values
LabelType Fields