Technical References

Port Status
The values for the Port Status field in the Dialer_Port_Real_Time Table (page 170) are listed
below:
•
290 = port allocated for future dial
•
300 = port released
•
310 reservation call started
•
320 = agent reserved
•
330 = customer call started
•
340 = customer has been contacted
•
350 = call transferred too agent
•
360 = customer conversation complete
•
370 = agent completed with call
Route Call Detail Fields
This section has values for three fields in the Route_Call_Detail Table (page 278): RequestType,
OriginatorType, and TargetType.
The RequestType field indicates the type of route request processed.
MeaningValue
Pre-Routing request1
Blind transfer or network VRU2
Announced transfer or MCI 800 call3
Overflow4
Re-route5
Post-Routing request6
The OriginatorType field indicates where the route request came from.
MeaningValue
Unknown0
Trunk1
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 4: Field Values
Port Status