Technical References

MeaningValue
Teleset2
Voice Response Unit (VRU)3
Trunk Group4
The Route Call Detail Target Type is a numeric value representing the execution result of the
routing script.
Following is a list of possible values this field (shown in terms of the value, type, and
description):
•
0 = resultNone - Call routing ended badly.
•
1= resultDefaultRoute - Call routing ended using a default route.
•
2= resultRouteAgent - Call routing ended with a route to an agent.
•
3= resultRouteService - Call routing ended with a route to a service.
•
4= resultRouteGroup - Call routing ended with a route to a skill group.
•
5= resultAnnouncement- Call routing ended with an announcement.
•
6= resultBusy - Call routing ended in a Busy node.
•
7= resultRing - - Call routing ended in a Ring node.
•
8= resultNone Call routing ended in a Label node.
•
9= resultNetworkDefault - - Call routing ended in a Termination node using a network
default route
•
10 = resultRouteServiceArray Call routing ended with a route to a service array.
•
11= resultMultipleLabels - Call routing ended badly.
•
12 = resultScheduledTarget - - Call routing ended in a Scheduled Target node(busy link
functionality).
•
13= resultDone - Only applicable to an AdminScript that ends with no errors.
•
14= resultAborted - Call disconnected.
•
15= = resultReleaseCall -- Call routing ended with a Release Call node.
•
16= resultQueuedTooLong - - Call routing exceeded the queue limit.
•
17= resultSendAgent - Call routing ended with an Agent to Agent node.
•
18 = resultDynamicLabel - Call routing ended with a dynamic label node.
•
19= resultDivertDynamicLabels - Call routing ended with a divert-on-busy dynamic label
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 4: Field Values
Route Call Detail Fields