Technical References

In Outbound Option, this result code indicates the customer call was intercepted by the
operator.
•
22 = Time Out
Supported only by the Lucent DEFINITY ECS and Nortel Meridian PIMs. Time out indicates
that for an unknown reason the PIM is no longer receiving events for the call. The Time Out
call disposition provides a way to “clean up” the call since events for the call can no longer
be monitored. Time out calls are counted as TerminatedOther in the ICM service and route
tables.
Does not apply to IPCC Enterprise.
In Outbound Option, this result code indicates the Dialer is unable to detect a dial tone.
•
23 = Voice Energy
Not currently used in ICM.
In IPCC Enterprise, this indicates the outbound call was picked up by a person or an
answering machine.
In Outbound Option, this result code indicates the outbound call was picked up by a person.
•
24 = Non-classified Energy Detected
Not currently used in ICM.
In Outbound Option, this result code indicates the outbound call reached a FAX machine.
•
25 = No Cut Through
Not currently used.
•
26 = U-Abort
In the ICM, this indicates the call ended abnormally.
In IPCC Enterprise, the Call Manager indicated the call ended due to one of the following
reasons: network congestion, network not obtainable, or resource not available. Such reasons
suggest errors in media set up.
In Outbound Option, this result code indicates the outbound call was stopped before the
customer picked up.
•
27 = Failed Software
In ICM, either the PIM detected an error condition or an event did not occur for a call for
an extended period of time. For example, an inbound call with Call ID 1 and associated with
Trunk 1 might be marked failed if the PIM received a different call ID associated with Trunk
1. This would indicate a missing Disconnect event for Call ID 1.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
495
Chapter 4: Field Values
Termination Call Detail: Call Disposition and CallDispositionFlag Fields