Technical References

Keys
and Null
Option:
Data Type:Description:Field Name:
NULLDBINT
During the half-hour interval, the number of calls intercepted either
by the supervisor or by the agent.
InterceptCallsToHalf
This field is applicable for IPCC Enterprise only.
NULLDBINT
During the half-hour interval, the total number of seconds spent on
hold by internal calls an agent associated with this skill group ended.
InternalCallsOnHoldTimeToHalf
The value is counted when the after-call work time associated with
the call (if any) is completed, and the database is updated every half
hour.
NULLDBINT
During the half-hour interval, the total number of internal calls that
an agent associated with this skill group ended in this half-hour that
InternalCallsOnHoldToHalf
were ever placed on hold. The value is counted when the after-call
work time associated with the call (if any) is completed, and the
database is updated every half hour.
NULLDBINT
The total number of seconds spent on internal calls associated with
this skill group that were received by an agent that ended in the
InternalCallsRcvdTimeToHalf
half-hour interval. The value is counted when the after-call work
time associated with the call (if any) is completed, and the database
is updated every half hour.
NULLDBINT
Number of internal calls associated with this skill group that were
received by an agent and that ended during the half-hour interval.
InternalCallsRcvdToHalf
The value is counted when the after-call work time associated with
the call (if any) is completed, and the database is updated every half
hour.
NULLDBINT
Total number of seconds an agent associated with this skill group
spent on internal calls that ended during the half-hour interval. The
InternalCallsTimeToHalf
value is counted when the after-call work time associated with the
call (if any) is completed, and the database is updated every half hour.
NULLDBINT
Number of internal calls an agent associated with this skill group
ended during the half-hour interval. The value is counted when the
InternalCallsToHalf
after-call work time associated with the call (if any) is completed,
and the database is updated every half hour.
NULLDBINT
This field not currently supported.
InterruptedTimeToHalf
NULLDBINT
Total time, in seconds, an agent associated with this skill group was
logged on during the half-hour interval. This value is based on the
following:
LoggedOnTimeToHalf
• HoldTimeToHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
41
Chapter 2: All Tables
Agent_Skill_Group_Half_Hour Table