Technical References

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5 = Overflow In
Does not apply to IPCC Enterprise.
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6 = Other In
In IPCC Enterprise, used for inbound cals that do not have route information/call contenxt
associated. Indicates that call did not come from and agent on the same peripheral.
•
7 = Auto Out
In Outbound option, indicates a Predictive /Progressive customer call.
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8 = Agent Out
Does not apply to IPCC Enterprise.
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9 = Out
In IPCC Enterprise, indicates call was placed outside the Call Manager cluster or that a
network reached event was received.
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10 = Agent Inside
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11 = Offered
Does not apply to IPCC Enterprise.
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12 = Consult
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13 = Consult Offered
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14 = Consult Conference
Does not apply to IPCC Enterprise.
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15 = Conference
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16 = Unmonitored
Does not apply to IPCC Enterprise.
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17 = Preview
In Outbound Option indicates a Preview/Callback customer call.
•
18 = Reserve
In Outbound Option indicates a Reservation call.
•
19 = Supervisor Assist
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20 = Emergency Call
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 4: Field Values
Termination Call Detail: Peripheral Call Type