Technical References

•
21 = Supervisor Monitor
Does not apply to IPCC Enterprise.
•
22 = Supervisor Whisper
Does not apply to IPCC Enterprise.
•
23 = Supervisor Barge In
•
24 = Supervisor Intercept
•
25 = Route by ICM
Does not apply to IPCC Enterprise.
•
26 = Route by Application Instance
Does not apply to IPCC Enterprise.
•
27 = Reservation Preview
Call type for Outbound Option Reservation calls for Preview mode.
•
28 = Reservation Preview Direct
Call type for Outbound Option Reservation calls for Direct Preview mode.
•
29 = Reservation Predictive
Call type for Outbound Option Reservation calls for Predictive mode and Progressive mode.
•
30 = Reservation Callback
Call type for Outbound Option Reservation calls for Callback calls.
•
31 = Reservation Personal Callback
•
Call type for Outbound Option Reservation calls for Personal Callback calls.
•
32 = Customer Preview
Call type for Outbound Option Customer calls for Preview mode.
•
33 = Customer Preview Direct
Call type for Outbound Option Customer calls for Direct Preview mode.
•
34 = Customer Predictive
Call type for Outbound Option Customer calls for Predictive mode and Progreassive mode
for agent-based campaigns.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
501
Chapter 4: Field Values
Termination Call Detail: Peripheral Call Type