Technical References

Keys
and Null
Option:
Data Type:Description:Field Name:
• TalkInTimeToHalf
• TalkOutTimeToHalf
• TalkOtherTimeToHalf
• AvailTimeToHalf
• NotReadyTimeToHalf
• WorkReadyTimeToHalf
• WorkNotReadyTimeToHalf
• BusyOtherTimeToHalf
• ReservedStateTimeToHalf
• TalkAutoOutTimeToHalf
• TalkPreviewTimeToHalf
• TalkReservedTimeToHalf
This field is applicable for ICM, IPCC Enterprise and Outbound
Option.
NULLDBINT
The number of calls monitored either by the supervisor or by the
agent.
MonitorCallsToHalf
This field is applicable for IPCC Enterprise only.
NULLDBINT
During the half-hour interval, the number of seconds the agent spent
on Network conference calls that they initiated.
NetConfOutCallsTimeToHalf
This only includes time spent on Network conference calls initiated
by the agent.
The value includes any HoldTime for the call. This database element
uses ConferenceTime from the Termination_Call_Detail table.
The value is counted when the agent drops off the call or the call
becomes a simple two-party call, and the database is updated every
half hour.
NULLDBINT
During the half-hour interval, the number of Network conference
calls the agent initiated.
NetConferencedOutCallsToHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
42
Chapter 2: All Tables
Agent_Skill_Group_Half_Hour Table