Technical References

Reporting queries need to be kept to a reasonable size or system performance will be impacted
adversely, particularly for especially large queries such as call detail or ECC tables.
Action:
Reduce the size of your query, or break your query into multiple queries.
Logger Exit
Symptom:
The logger exits after local time has been stopped for few milliseconds
Message:
Cause:
The SQL server is busy. As a result, during that time no heartbeat response is sent to the Router
process.
Action:
Increase the MessageTimeout value under the registry key
Logger\CurrentVersion\Configuration\Time\MessageTimeout.
Logger Initialization Fails
Symptom:
Logger initialization fails during configuration data synchronization from its partner logger.
Message:
Cause:
Action:
Perform the following steps:
•
Stop the Logger node service.
•
Synchronize configuration data using ICMDBA.
•
Restart logger node service.
Router Process Rejects Logger Configuration Data Load
Symptom:
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 6: ICM/IPCC Database Troubleshooting