Technical References

Keys
and Null
Option:
Data Type:Description:Field Name:
The count of NetConferencedOutCalls is counted when the agent
drops off the call or the call becomes a simple two-party call, and
the database is updated every half hour.
NULLDBINT
During the half-hour interval, the number of seconds agents spent
handling a Network consultative call with at least one call on hold.
NetConsultativeCallsTimeToHalf
The value is counted when the after-call work time associated with
the consultative call (if any) is completed, and the database is updated
every half hour.
NULLDBINT
During the half-hour interval, the number of Network consultative
calls completed by agents with at least one call on hold.
NetConsultativeCallsToHalf
The count is counted when the after-call work time associated with
the consultative call (if any) is completed, and the database is updated
every half hour.
NULLDBINT
Number of calls Network (Blind and Consultative) transferred out
by the agent during the half-hour interval. The value is updated at
the time the agent completes the transfer of the call.
NetTransferredOutCallsToHalf
NULLDBINT
Total seconds an agent was in the Not Ready state with respect to
this skill group during the half-hour interval. NotReadyTime is
included in the calculation of LoggedOnTime.
NotReadyTimeToHalf
NULLDBINT
Number of internal calls an agent associated with this skill group
ended during the half-hour interval. The value is counted when the
PreviewCallsOnHoldTimeToHalf
after-call work time associated with the call (if any) is completed,
and the database is updated every half hour.
NULLDBINT
The total number of ended outbound Preview calls that an agent
associated with this skill group have placed on hold at least once
PreviewCallsOnHoldToHalf
during the half-hour interval. The value is counted when the after-call
work time associated with the call (if any) has completed, and the
database is updated every half hour.
NULLDBINT
Total talk time, in seconds, for outbound Preview calls handled by
an agent associated with this skill group that ended during the
PreviewCallsTalkTimeToHalf
half-hour interval. This value includes the time spent from the call
being initiated to the time the agent begins after-call work for the
call. It therefore includes the HoldTime associated with the call.
PreviewCallsTalkTime is counted when the after-call work time
associated with the call (if any) has completed, and the database is
updated every half hour.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
43
Chapter 2: All Tables
Agent_Skill_Group_Half_Hour Table