Technical References

Message:
Cause:
The data and log size discrepancy shown between Logger A and Logger B database is normal,
for the following reasons:
•
The historical data content could differ depending how accuracy will be recovery
synchronization between Logger A and Logger B.
•
SQL server may manage the data and log pages differently on each system
•
The data checkpoint mechanism in effect at a particular time may cause differences.
Action:
No action required.
Problems Saving AW Configuration Data
Symptom:
Users cannot save configuration data when using the configuration manager tool on AW1; also,
modifications to a user on AW2 do not transfer to AW1.
Message:
Cause:
This was due to the loss of access privileges for the AW1 distributor service login account. The
ems trace logs for UpdateAw process on AW1 showed database login errors.
Action:
Re-run the AW1 distributor setup from the install media. This will re-run scripts that gives
database access privileges to the distributor service login account.
Invalid SQL Login, Cause Not Apparent from ICM Logs
Symptom:
An error message indicates invalid logon or an inability to connect to SQL, and the ICM logs
do not reveal a possible cause.
Message:
Cause:
This information is generally not included in ICM logs.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 6: ICM/IPCC Database Troubleshooting