Manualshelf

Technical References

ManualsBrandsCisco ManualsCollaboration EndpointsCisco ICM Definity Gateway Feature
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Route
A route is a value returned by a routing script that maps to a target at a peripheral. The PG maps
the route based on the Trunk Group and DNIS. The target at a peripheral can be a service, skill
group, agent, or translation route.
Routing script
A script that the ICM software executes to choose a destination for a call. Use the Script Editor
to create and modify routing scripts.
Slave NAM
A slave NAM is a non-geographically distributed, duplexed Network Applications Manager
(NAM) that serves to bolster the call routing performance of a Network Provisioning Platform
(NPP) NAM. Configuration changes cannot be made directly to a slave NAM. The slave NAM
gets configuration changes by replicating them from the NPP NAM.
Translation Route
A translation route is a dummy destination for a call. Calls sent to a translation route are held
until further information arrives from the Central Controller. Then the call is directed to its
ultimate target. The Translation Route table (page 418)contains one row for each translation
route.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Glossary