Technical References

AccessType
Script_Table Table....323
AccountNumber
Dialer_Detail Table....163
Dialer_Port_Real_Time Table....170
ACDPeripheralID
Vru_Port_Map Table....437
ACDPort
Vru_Port_Map Table....437
ACDTrunkID
Vru_Port_Map Table....437
ActiveCTIServerTimeToHalf
Peripheral_Half_Hour Table....254
ActivePeripheralDataTimeToHalf
Peripheral_Half_Hour Table....254
ActivePeripheralTimeToHalf
Peripheral_Half_Hour Table....254
ActivePGAgentSideATimeToHalf
Physical_Controller_Half_Hour Table....264
ActivePGAgentSideBTimeToHalf
Physical_Controller_Half_Hour Table....264
ActiveRoutingClientTimeToHalf
Peripheral_Half_Hour Table....254
ActivityIndicator
Galaxy_Agent_Performance Table....185
ActivityTestTo5
Routing_Client_Five_Minute Table....299
Address
Application_Gateway_Connection Table....61
AgentAutoConfig
Peripheral Table....250
AgentCanSelectGroup
Agent_Desk_Settings Table ....17
AgentClosedCount
Campaign_Query_Rule_Real_Time Table....137
AgentClosedDetectHalf
Dialer_Real_Time Table....171
AgentClosedDetectToHalf
Dialer_Half_Hour Table....166
AgentClosedDetectToHalf
Campaign_Query_Rule_Half_Hour Table ....134
AgentDeskSettingsID
Agent_Desk_Settings Table ....17
Peripheral Table....250
AgentDeskSettingsID
Agent Table....15
AgentDistributionID
Agent_Distribution Table ....22
AgentErrorCountHalf
Call_Type_Real_Time Table ....101
AgentErrorCountToday
Call_Type_Real_Time Table ....101
AgentErrorCountToHalf
Call_Type_Half_Hour Table ....76
AgentEventDetail
Peripheral Table....250
AgentID
Galaxy_Agent_Performance Table....185
AgentIGroup
Galaxy_Agent_Call_Count Table....182
AgentName
Galaxy_Agent_Performance Table....185
AgentOutCallsOnHoldTimeToHalf
Agent_Skill_Group_Half_Hour Table ....34
Skill_Group_Half_Hour Table....371
AgentOutCallsOnHoldToHalf
Agent_Skill_Group_Half_Hour Table ....34
Skill_Group_Half_Hour Table....371
AgentOutCallsTalkTimeToHalf
Agent_Skill_Group_Half_Hour Table ....34
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions
537
Database Field Name Index