Technical References

Skill_Group_Half_Hour Table....371
AgentOutCallsTimeTo5
Skill_Group_Real_Time Table....392
AgentOutCallsTimeToHalf
Agent_Skill_Group_Half_Hour Table ....34
Skill_Group_Half_Hour Table....371
AgentOutCallsTo5
Skill_Group_Real_Time Table....392
AgentOutCallsToHalf
Agent_Skill_Group_Half_Hour Table ....34
Skill_Group_Half_Hour Table....371
AgentPeripheralNumber
Dialer_Detail Table....163
AgentPeripheralNumber
Termination_Call_Detail Table....407
AgentPhoneNumber
Galaxy_Agent_Performance Table....185
AgentRejectedCount
Campaign_Query_Rule_Real_Time Table....137
AgentRejectedDetectHalf
Dialer_Real_Time Table....171
AgentRejectedDetectToHalf
Dialer_Half_Hour Table....166
AgentRejectedDetectToHalf
Campaign_Query_Rule_Half_Hour Table ....134
AgentReporting
Peripheral Table....250
AgentSkillTargetID
Skill_Group_Member Table....392
Termination_Call_Detail Table....407
User_Supervisor_Map Table....430
AgentsLoggedOn
Peripheral_Real_Time Table....257
AgentsTalking
Route_Five_Minute Table....285
Route_Real_Time Table....292
Service_Five_Minute Table....330
Service_Real_Time Table....347
AgentState
Agent_Real_Time Table ....29
AgentState
Agent_Skill_Group_Real_Time Table....48
Agent_State_Trace Table....49
AgentStateTrace
Agent Table....15
AgentStatus
Agent_Real_Time Table ....29
AgentTargetingMethod
Peripheral Table....250
AgentTargetingRuleID
Agent_Targeting_Rule Table....52
Agent_Targeting_Rule_Member Table....54
Agent_Targeting_Rule_Range Table....54
AgentTargetingRuleRangeID
Agent_Targeting_Rule_Range Table....54
AgentTeamID
Agent_Team Table....55
Agent_Team_Member Table ....56
Agent_Team_Supervisor Table....57
AgentTerminatedCallsToHalf
Agent_Skill_Group_Half_Hour Table ....34
Skill_Group_Half_Hour Table....371
AgentToAgentCallsAllowed
Agent_Desk_Settings Table ....17
AlarmCode
Galaxy_Alarm Table....187
AlarmData1
Galaxy_Alarm Table....187
AlarmData2
Galaxy_Alarm Table....187
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions
538
Database Field Name Index