Technical References

Skill_Group_Real_Time Table....392
AvailableHoldoffDelay
Peripheral Table....250
Skill_Group Table....364
AvailableInMRD
Agent_Real_Time Table ....29
AvailableInMRDTimeToHalf
Agent_Half_Hour Table ....24
AvailableTime
Galaxy_Agent_IGroup Table....183
AvailAfterIncoming
Agent_Desk_Settings Table ....17
AvailAfterOutgoing
Agent_Desk_Settings Table ....17
AvailTime
Galaxy_Agent_Performance Table....185
AvailTimeTo5
Skill_Group_Five_Minute Table....368
Skill_Group_Real_Time Table....392
AvailTimeToHalf
Agent_Half_Hour Table ....24
AvailTimeToHalf
Agent_Skill_Group_Half_Hour Table ....34
Skill_Group_Half_Hour Table....371
AvgDelayQAbandTo5
Service_Real_Time Table....347
AvgDelayQAbandTo5
Route_Five_Minute Table....285
Route_Real_Time Table....292
Service_Five_Minute Table....330
AvgDelayQAbandToHalf
Route_Half_Hour Table....288
Service_Half_Hour Table....334
AvgDelayQNow
Service_Real_Time Table....347
AvgDelayQNow
Route_Five_Minute Table....285
Route_Real_Time Table....292
Service_Five_Minute Table....330
AvgDelayQToHalf
Service_Half_Hour Table....334
AvgDelayQToHalf
Route_Half_Hour Table....288
AvgDelayToHalf
Application_Gateway_Half_Hour Table ....65
AvgHandledCallsTalkTimeTo5
Skill_Group_Real_Time Table....392
AvgHandledCallsTalkTimeTo5
Skill_Group_Five_Minute Table....368
AvgHandledCallsTalkTimeToHalf
Skill_Group_Half_Hour Table....371
AvgHandledCallsTimeTo5
Skill_Group_Five_Minute Table....368
Skill_Group_Real_Time Table....392
AvgHandledCallsTimeToHalf
Skill_Group_Half_Hour Table....371
AvgHandleTimeTo5
Service_Real_Time Table....347
AvgHandleTimeTo5
Route_Five_Minute Table....285
Route_Real_Time Table....292
Service_Five_Minute Table....330
AvgHandleTimeToHalf
Route_Half_Hour Table....288
AvgHandleTimeToHalf
Service_Half_Hour Table....334
AvgRouterDelayQHalf
Call_Type_Real_Time Table ....101
AvgRouterDelayQNow
Call_Type_Real_Time Table ....101
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions
542
Database Field Name Index