Technical References

AvgRouterDelayQTo5
Call_Type_Real_Time Table ....101
AvgRouterDelayQToday
Call_Type_Real_Time Table ....101
AvgRouterDelayQToHalf
Call_Type_Half_Hour Table ....76
AvgSpeedAnswerTo5
Route_Real_Time Table....292
AvgSpeedAnswerTo5
Service_Real_Time Table....347
AvgSpeedAnswerTo5
Route_Five_Minute Table....285
Service_Five_Minute Table....330
AvgSpeedAnswerToHalf
Route_Half_Hour Table....288
Service_Half_Hour Table....334
AvgTalkTimeTo5
Route_Five_Minute Table....285
Route_Real_Time Table....292
AvgTalkTimeTo5
Service_Real_Time Table....347
AvgTalkTimeTo5
Service_Five_Minute Table....330
AvgTalkTimeToHalf
Service_Half_Hour Table....334
AvgTalkTimeToHalf
Route_Half_Hour Table....288
AWMinor
Version Table....432
AWType
AWControl Table ....70
BadCallTag
Termination_Call_Detail Table....407
BadRecords
Import_Rule_History Table....223
Import_Rule_Real_Time Table....224
BargeInCallsToHalf
Agent_Skill_Group_Half_Hour Table ....34
Skill_Group_Half_Hour Table....371
BaseName
View_Column Table....433
BaseSkillTargetID
Skill_Group Table....364
BaseTableName
ICR_View Table....215
BeganCallTypeDateTime
Route_Call_Detail Table....278
BeganRoutingDateTime
Route_Call_Detail Table....278
BillRate
Termination_Call_Detail Table....407
BinData
Application_Event Table ....58
Event Table....177
BlindTransfersOutToHalf
Route_Half_Hour Table....288
Service_Half_Hour Table....334
Bool1
Recurring_Schedule_Map Table....270
Schedule_Import_Real_Time Table....309
Bool1
Schedule_Import Table....307
Bool2
Schedule_Import_Real_Time Table....309
Bool2
Recurring_Schedule_Map Table....270
Schedule_Import Table....307
BreakTime
Galaxy_Agent_IGroup Table....183
Galaxy_Agent_Performance Table....185
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions
543
Database Field Name Index