Technical References

Script_Five_Minute Table....320
CallsRoutedToday
Route_Five_Minute Table....285
Service_Real_Time Table....347
CallsRoutedToday
Call_Type_Real_Time Table ....101
Peripheral_Real_Time Table....257
CallsRoutedToday
Route_Real_Time Table....292
Service_Five_Minute Table....330
CallsRoutedToHalf
Call_Type_Half_Hour Table ....76
Call_Type_Real_Time Table ....101
Service_Half_Hour Table....334
CallsRoutedToHalf
Route_Half_Hour Table....288
CallStatusZone1
Dialer_Detail Table....163
CallStatusZone2
Dialer_Detail Table....163
CallsTerminatedOtherHalf
Service_Real_Time Table....347
CallsTerminatedOtherTo5
Service_Real_Time Table....347
CallsTerminatedOtherToday
Service_Real_Time Table....347
CallsTerminatedOtherToHalf
Service_Half_Hour Table....334
CallsTransferredIn
Galaxy_Gate Table....190
CallsTransferredOut
Galaxy_Agent_IGroup Table....183
Galaxy_Gate Table....190
CallTrace
Route_Call_Detail Table....278
CallTypeAbandonCallWaitTime
ICR_Globals Table....209
CallTypeID
Default_Call_Type Table....154
Dialed_Number_Map Table....158
CallTypeID
Call_Type_Half_Hour Table ....76
Call_Type_Map Table ....100
Call_Type_Real_Time Table ....101
Route_Call_Detail Table....278
Termination_Call_Detail Table....407
CallTypeID
Call_Type Table ....74
CallTypeServiceLevelThreshold
ICR_Globals Table....209
CallTypeServiceLevelType
ICR_Globals Table....209
CampaignID
Dialer_Detail Table....163
Dialer_Port_Real_Time Table....170
CampaignID
Agent_Real_Time Table ....29
Campaign_Query_Rule Table ....131
Campaign_Query_Rule_Half_Hour Table ....134
Campaign_Query_Rule_Real_Time Table....137
Campaign_Skill_Group Table ....139
Campaign_Target_Sequence Table....141
CampaignID
Campaign Table ....125
CampaignName
Campaign Table ....125
CampaignPurposeType
Campaign Table ....125
CancelledDetectCount
Campaign_Query_Rule_Real_Time Table....137
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions
549
Database Field Name Index