Technical References

Agent_Skill_Group_Half_Hour Table ....34
Skill_Group_Half_Hour Table....371
PreviewCallsTo5
Service_Real_Time Table....347
Skill_Group_Real_Time Table....392
PreviewCallsToday
Service_Real_Time Table....347
PreviewCallsToHalf
Agent_Skill_Group_Half_Hour Table ....34
Service_Half_Hour Table....334
Skill_Group_Half_Hour Table....371
PriCallsHandled
Galaxy_Agent_Performance Table....185
PriCallworkTime
Galaxy_Agent_Performance Table....185
PriGate
Galaxy_Agent_Performance Table....185
PrimaryAssignedTime
Galaxy_Gate Table....190
PrimaryAvailableTime
Galaxy_Gate Table....190
PrimaryCallsHandled
Galaxy_Agent_IGroup Table....183
PrimaryCallworkTime
Galaxy_Agent_IGroup Table....183
PrimaryCallWorkTime
Galaxy_Gate Table....190
PrimaryCtiAddress
Logical_Interface_Controller Table....230
PrimaryHandled
Galaxy_Gate Table....190
PrimaryODCallsHandled
Galaxy_Agent_IGroup Table....183
PrimaryODCallworkTime
Galaxy_Agent_IGroup Table....183
PrimaryODCallWorkTime
Galaxy_Gate Table....190
PrimaryODHandled
Galaxy_Gate Table....190
PrimaryODTalkTIme
Galaxy_Agent_IGroup Table....183
PrimaryODTalkTime
Galaxy_Gate Table....190
PrimaryPluggedTime
Galaxy_Gate Table....190
PrimaryTalkTime
Galaxy_Agent_IGroup Table....183
Galaxy_Gate Table....190
PrintControlSettings
Script_Print_Control Table....321
Priority
Agent_Skill_Group_Real_Time Table....48
Route_Call_Detail Table....278
Service_Member Table....347
Termination_Call_Detail Table....407
Priority
Skill_Group Table....364
PriSupervisorSkillTargetID
Agent_Team Table....55
PriTalkTime
Galaxy_Agent_Performance Table....185
ProcName
Application_Event Table ....58
Event Table....177
Protocol
Application_Gateway_Connection Table....61
QualityRecordingRate
Agent_Desk_Settings Table ....17
QueryRuleEnabled
Campaign_Query_Rule Table ....131
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions
586
Database Field Name Index