Technical References

Call_Type_Real_Time Table ....101
RouterCallsAbandToAgentToHalf
Call_Type_Half_Hour Table ....76
Skill_Group_Half_Hour Table....371
RouterCallsAbandToHalf
Agent_Half_Hour Table ....24
RouterCallsAnsweredToHalf
Agent_Half_Hour Table ....24
RouterCallsDequeuedTo5
Skill_Group_Real_Time Table....392
RouterCallsDequeuedToHalf
Agent_Half_Hour Table ....24
Skill_Group_Half_Hour Table....371
RouterCallsHandledToHalf
Agent_Half_Hour Table ....24
RouterCallsOfferedTo5
Skill_Group_Real_Time Table....392
RouterCallsOfferedToHalf
Agent_Half_Hour Table ....24
Skill_Group_Half_Hour Table....371
RouterCallsQNow
Scheduled_Target_Real_Time Table....316
Skill_Group_Real_Time Table....392
RouterCallsQNow
Call_Type_Real_Time Table ....101
RouterCallsQNowTime
Call_Type_Real_Time Table ....101
RouterCallsQueueNow
Agent_Real_Time Table ....29
RouterCallsRedirectedToHalf
Agent_Half_Hour Table ....24
RouterErrorCode
Route_Call_Detail Table....278
RouterErrorToHalf
Agent_Half_Hour Table ....24
Skill_Group_Half_Hour Table....371
RouterLongestCallInQ
Skill_Group_Real_Time Table....392
RouterLongestCallQ
Call_Type_Real_Time Table ....101
RouterLongestCallQ
Agent_Real_Time Table ....29
RouterQueueCallsHalf
Call_Type_Real_Time Table ....101
RouterQueueCallsTo5
Call_Type_Real_Time Table ....101
RouterQueueCallsToday
Call_Type_Real_Time Table ....101
RouterQueueCallsToHalf
Agent_Half_Hour Table ....24
RouterQueueCallsToHalf
Call_Type_Half_Hour Table ....76
Skill_Group_Half_Hour Table....371
RouterQueueCallTypeLimitToHalf
Call_Type_Half_Hour Table ....76
RouterQueueGlobalLimitToHalf
Call_Type_Half_Hour Table ....76
RouterQueueTime
Route_Call_Detail Table....278
RouterQueueWaitTimeHalf
Call_Type_Real_Time Table ....101
RouterQueueWaitTimeTo5
Call_Type_Real_Time Table ....101
RouterQueueWaitTimeToday
Call_Type_Real_Time Table ....101
RouterQueueWaitTimeToHalf
Call_Type_Half_Hour Table ....76
RouteSelectFailureTo5
Routing_Client_Five_Minute Table....299
RoutingClientCallKey
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions
593
Database Field Name Index