Technical References

Keys and Null
Option:
Data Type:Description:Field Name:
• 14 = UNKNOWN
• 15 = OFFER_TASK
• 16 = OFFER_APPLICATION_TASK
• 17 = START_TASK
• 18 = START_APPLICATION_TASK
• 19 = PAUSE_TASK
• 20 = RESUME_TASK
• 21 = WRAPUP_TASK
• 22 = END_TASK
• 26 = MAKE_AGENT_READY
• 27 = MAKE_AGENT_NOT_READY
• 28 = TASK_INIT_REQ
• 29 = TASK_INIT_IND
• 30 = ROUTER_ASSIGNED_TASK
• 31 = PRE_CALL_TIMEOUT
NULLDBINT
A unique number generated at the PG. Values are reused after
about 250 million calls.
ICRCallKey
PK, FK NOT NULLDBINT
The date and time at which the state change occurred.
MRDomainID
NULLDBINT
Key assigned by the peripheral to the call associated with the
event.
PeripheralCallKey
NULLDBINT
Code received from the peripheral indicating the reason for the
state change.
ReasonCode
AK-1 NOT NULLDBFLT8
A unique ID assigned to each record and used internally by the
ICM/IPCC Enterprise software to track the record.
RecoveryKey
NULLDBINT
These fields are not set for calls.
RouterCallKey,
RouterCallKeyDay,
RouterCallKeySequenceNumber
For non-voice tasks, these three fields together identify the task
(if any) that caused the agent’s state to change.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
51
Chapter 2: All Tables
Agent_State_Trace Table