Technical References

Skill_Group_Real_Time Table....392
WorkNotReady
Skill_Group_Five_Minute Table....368
WorkNotReadyTimeTo5
Skill_Group_Five_Minute Table....368
WorkNotReadyTimeTo5
Skill_Group_Real_Time Table....392
WorkNotReadyTimeToHalf
Agent_Skill_Group_Half_Hour Table ....34
Skill_Group_Half_Hour Table....371
WorkReady
Skill_Group_Five_Minute Table....368
Skill_Group_Real_Time Table....392
WorkReadyTimeTo5
Skill_Group_Real_Time Table....392
WorkReadyTimeTo5
Skill_Group_Five_Minute Table....368
WorkReadyTimeToHalf
Agent_Skill_Group_Half_Hour Table ....34
Skill_Group_Half_Hour Table....371
WorkStartHours
Campaign Table ....125
WorkStartMinutes
Campaign Table ....125
WorkstationName
Import_Log Table....216
Import_Schedule Table....225
WorkTime
Termination_Call_Detail Table....407
WrapupData
Termination_Call_Detail Table....407
WrapupDataIncomingMode
Agent_Desk_Settings Table ....17
WrapupDataOutgoingMode
Agent_Desk_Settings Table ....17
WrapupTimeCount
Campaign_Query_Rule_Real_Time Table....137
WrapupTimeToHalf
Campaign_Query_Rule_Half_Hour Table ....134
WrongNumberCount
Campaign_Query_Rule_Real_Time Table....137
Dialer_Real_Time Table....171
WrongNumberCountToHalf
Campaign_Query_Rule_Half_Hour Table ....134
Dialer_Half_Hour Table....166
ZoneIndex
Campaign_Target_Sequence Table....141
Dialer_Detail Table....163
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions
610
Database Field Name Index