Technical References

Keys and Null
Option:
Data Type:Description:Field Name:
Each agent is identified by an ID which is in the PreCall and Connect
messages. No label is needed, but the agent's extension is included as
the label. (This rule is already in use for non-voice routing.)
This rule is implicit for System PG integrations (ARS, IPCC) when
the requesting routing client is associated with the same peripheral
on which the targeted agent resides.
• Type 2 - Simple Substitution Label
An expression must be supplied which contains a series of exclamation
points, such as 978497!!!!. The exclamation points are replaced with
the agent’s extension. If necessary, leading zeroes are supplied, or
leading digits deleted, so that length of the extension matches the
number of exclamation points.
• Type 3 - Translation Route
A translation route is used to move the call. This is potentially a very
powerful feature, as it allows pre-routing of calls directly to an agent
without requiring DID to all agents. Translation routes require the
generation of a second label, used to target the agent from the
peripheral local routing client.
The rule mechanism is applied recursively to generate this label. This
means the CallRouter generates a label that allows the call to be
translation routed to the PG. The CallRouter also generates a label for
the PG to target the agent.
If a rule is not found, or if the rule involves a translation route, Rule
1 is used.
NULL for Agent
Targeting Rule types
DBINT
The TranslationRouteID must reference a Translation_Route entry
where the LogicalInterfaceControllerID is the same as the PeripheralID.
TranslationRouteID
1 and 2. Required
(NOT NULL) for
Agent Targeting Rule
type 3.
NOT NULLVARCHAR
Expression string for use if needed by an Agent Targeting Rule.
Expression
Applicable for type 2 Agent Targeting Rules only.
NOT NULLVNAME32
A logical name you enter to assist you in identifying the Agent Targeting
Rule.
EnterpriseName
NOT NULLDESCRIPTION
Use to note information about the Agent Targeting Rule.
Description
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
53
Chapter 2: All Tables
Agent_Targeting_Rule Table