Technical References

Skill Target .............................................................................................................................................456
Agent Detail.......................................................................................................................................458
Service Detail....................................................................................................................................458
Skill Group Detail...............................................................................................................................459
System...................................................................................................................................................460
User Preferences....................................................................................................................................462
VRU Micro-Application...........................................................................................................................463
Tables Reserved for Future Use.............................................................................................................463
4. Field Values.............................................................................................................................................465
Access Levels.........................................................................................................................................465
AgentState..............................................................................................................................................465
Application Gateway: Fault Tolerance.....................................................................................................466
Client Type..............................................................................................................................................467
Customer Options Type .........................................................................................................................469
Days ......................................................................................................................................................470
Dialed Number Map: ANIWildCardType ................................................................................................471
Dialer Detail: CallResult..........................................................................................................................471
Dialer Detail: CallResultDetail.................................................................................................................472
Dialer Detail: CallStatusZone.................................................................................................................473
Dialer Detail: DialingMode......................................................................................................................474
Event Fields............................................................................................................................................474
Galaxy Fields..........................................................................................................................................475
ICR Locks Fields....................................................................................................................................477
LabelType Fields.....................................................................................................................................478
Logical Interface Controller Fields..........................................................................................................478
Network Vru Type...................................................................................................................................480
Port Status..............................................................................................................................................481
Route Call Detail Fields..........................................................................................................................481
Object Types: Security............................................................................................................................483
Object Types: User Variable....................................................................................................................484
Peripheral Real Time Status Field..........................................................................................................486
Service Fields.........................................................................................................................................487
Service Real Time: Service Mode Indicator Field...................................................................................488
Target Types: Script Cross Reference and Scheduled Report Input......................................................489
Termination Call Detail: Call Disposition and CallDispositionFlag Fields...............................................491
Termination Call Detail: Peripheral Call Type..........................................................................................499
Trunk Type..............................................................................................................................................502
5. Database Rules.......................................................................................................................................503
Blended Agent Tables (Outbound Option) - Database Rules ................................................................503
Device Tables - Database Rules.............................................................................................................504
Enterprise Tables - Database Rules ......................................................................................................506
Galaxy Tables - Database Rules ...........................................................................................................506
Media Routing Tables - Database Rules ...............................................................................................507
Route Tables - Database Rules .............................................................................................................507
Schedule Tables - Database Rules ........................................................................................................508
Script Tables - Database Rules .............................................................................................................509
Security Tables - Database Rules ..........................................................................................................510
Skill Target - Database Rules ................................................................................................................510
System Tables - Database Rules ...........................................................................................................511
User Preferences Tables - Database Rules ...........................................................................................512
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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