Technical References

Fields in Blended_Agent_Options Table :
Keys and Null
Option:
Data Type:Description:Field Name:
NOT NULLCHANGESTAMP
Incremented when the record is changed in the central database.
ChangeStamp
NOT NULLDBINT
The latest valid hour to call a contact (in 24-hour format). The hour
value is based on the contact's local time.
DialEndHours
NOT NULLDBINT
The latest valid minute to call a contact. The minutes value is based
on the contact’s local time.
DialEndMinutes
NOT NULLDBINT
The earliest valid hour to call a contact (in 24-hour format). The
hour value is based on the contact's local time.
DialStartHours
NOT NULLDBINT
The earliest valid minute to call a contact. The minutes value is
based on the contact's local time.
DialStartMinutes
NULLDBINT
Reserved for future use
FutureUseInt1
NULLDBINT
Reserved for future use
FutureUseInt2
NULLDBINT
Reserved for future use
FutureUseInt3
NULLDBINT
Reserved for future use
FutureUseInt4
NULLDBINT
Reserved for future use
FutureUseInt5
NULLvarchar(64)
Reserved for future use
FutureUseVarchar1
NULLvarchar(64)
Reserved for future use
FutureUseVarchar2
NULLvarchar(64)
Reserved for future use
FutureUseVarchar3
NOT NULLDBCHAR
A Boolean value that indicates that all preview and personal
callback modes should be direct dialed from the agent desktop
rather than transferred from the dialer.
IPDirectDialPreview
A Y indicates enabled, N indicates disabled. The default is N.
Bucket_Intervals Table
This configuration table holds the definition for Bucket Intervals that are used for Call type
reporting. The Intervals are in sequentially increasing order, with the unused intervals having
a NULL value.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
72
Chapter 2: All Tables
Bucket_Intervals Table