Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
data is not available in the child or in the child agent/supervisor
desktop. The time spent in the network queue is not included in the
reporting metrics in the child. A call center manager who would
normally only look at the IPCC child reports will need to also look
at the parent ICM reports for network queuing data.
NULLDBINT
Number of calls abandoned within interval 5 .
AbandInterval5
This field is applicable to both ICM and IPCC Enterprise with the
following exception: the field is not incremented if the call abandons
after it is routed to a standard ACD unless the call was translation
routed.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child)
or IPCC Express (child) through IPCC Gateway PG, network queuing
data is not available in the child or in the child agent/supervisor
desktop. The time spent in the network queue is not included in the
reporting metrics in the child. A call center manager who would
normally only look at the IPCC child reports will need to also look
at the parent ICM reports for network queuing data.
NULLDBINT
Number of calls abandoned within interval 6 .
AbandInterval6
This field is applicable to both ICM and IPCC Enterprise with the
following exception: the field is not incremented if the call abandons
after it is routed to a standard ACD unless the call was translation
routed.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child)
or IPCC Express (child) through IPCC Gateway PG, network queuing
data is not available in the child or in the child agent/supervisor
desktop. The time spent in the network queue is not included in the
reporting metrics in the child. A call center manager who would
normally only look at the IPCC child reports will need to also look
at the parent ICM reports for network queuing data.
NULLDBINT
Number of calls abandoned within interval 7.
AbandInterval7
This field is applicable to both ICM and IPCC Enterprise with the
following exception: the field is not incremented if the call abandons
after it is routed to a standard ACD unless the call was translation
routed.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
78
Chapter 2: All Tables
Call_Type_Half_Hour Table