Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Number of calls handled in the half-hour interval that were queued
in the Router at any time during the life of the call.
CallsQHandledToHalf
This field is applicable to both ICM and IPCC Enterprise with the
following exception: the field is not incremented if the call is answered
by an agent on a standard ACD unless the call was translation routed.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child)
or IPCC Express (child) through IPCC Gateway PG, network queuing
data is not available in the child or in the child agent/supervisor
desktop. The time spent in the network queue is not included in the
reporting metrics in the child. A call center manager who would
normally only look at the IPCC child reports will need to also look
at the parent ICM reports for network queuing data.
NULLDBINT
During the half-hour interval, the number of router requery events for
this calltype. A call may be requeried several times and counted as
CallsRequeriedToHalf
such. For example, if there are 10 calls offered and each is requeried
twice, Calls Requeried is 20.
NULLDBINT
Number of calls that have been Redirected On No Answer in the
half-hour interval. This does not include calls that are rerouted using
CallsRONAToHalf
the router requery feature. This is for calls with a call disposition of
5.
This field is applicable to both ICM and IPCC Enterprise with the
following exception: the field is not incremented if the call is answered
by an agent on a standard ACD unless the call was translation routed.
NULLDBINT
For IPCC Express, the number of calls that executed a Label node
or a Divert Label node in their routing script in the half-hour interval.
CallsRoutedNonAgentToHalf
For ICM, the number of calls that executed a Label node or a Divert
Label node in their routing script; or were routed to a standard ACD
without using a translation route in the half-hour interval.
NULLDBINT
Number of calls of this type that have been routed during the half-hour
interval.
CallsRoutedToHalf
PK, FK
NOT
NULL
DBINT
Identifies the call type.
CallTypeID
NULLDBINT
The total time spent by calls of this call type that abandoned calls
within the half-hour interval.
CTDelayAbandTimeToHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
88
Chapter 2: All Tables
Call_Type_Half_Hour Table