Datasheet

Data Sheet
© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 11 of 12
For additional information about the Cisco Catalyst 4500 Series, visit http://www.cisco.com/go/catalyst4500.
For additional information about Cisco products, contact:
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United States and Canada: 800 553-NETS (6387)
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Europe: 32 2 778 4242
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Australia: 612 9935 4107
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Other: 408 526-7209
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http://www.cisco.com
Cisco and Partner Services for Next-Generation Cisco Catalyst Modular Switches
Enable the borderless network architecture using personalized services from Cisco and our partners. Through a
discovery process that begins with understanding your business objectives, we help you integrate the next-
generation Cisco Catalyst modular switches into your architecture and incorporate network services onto that
platform. Sharing knowledge and leading practices, we support your success every step of the way as you deploy,
absorb, manage, and scale new technology. Choose from a flexible suite of support services designed to meet your
business needs and help you maintain high-quality network performance while controlling operational costs.
For more information about services from Cisco and our partners, visit
http://www.cisco.com/go/services.
Table 14 lists available technical services.
Table 14. Available Technical Services
Technical Services
Cisco SMARTnet
®
Service
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Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
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Unrestricted access to the extensive Cisco.com knowledge base and tools
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Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement and onsite parts replacement and installation available
5
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Ongoing operating system software updates within the licensed feature set
6
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Proactive diagnostics and real-time alerts on Smart Call Home enabled devices
Cisco Smart Foundation Service
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Next business day advance hardware replacement as available
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Business hours access to SMB TAC (access levels vary by region)
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Access to Cisco.com SMB knowledge base
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Online technical resources through Smart Foundation Portal
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Operating system software bug fixes and patches
Cisco SP Base Service
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Around-the-clock, global access to the Cisco TAC
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Registered access to Cisco.com
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Next business day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement. Return to factory option available
7
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Ongoing operating system software updates
8
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Available direct from Cisco only to qualified service providers
5
Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that shipment
will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within the relevant
region), with next business day (NBD) delivery. Where NBD is not available, same day ship is provided. Restrictions apply; please
review the appropriate service descriptions for details.
6
Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the
licensed feature set.