Replacement Guide

technology infrastructure couldn’t deliver on this goal, the IT staff investigated smarter systems to support more

dynamic learning.

The city needed to work quickly, as network stability, virus outbreaks, and security issues were creating hundreds

of help desk tickets at the IT department. Teachers were threatening to strike amid public outcry and

demonstrations over ailing networks. The department chief took action with a special appropriation request, which

was approved with the mandate to refresh the network on an accelerated timeline within the school summer break,

in order to launch improved services in time for the new school year.

Solution

Eskild Nejsum, manager of the infrastructure group at the municipality, evaluated several proposals and selected

the solution presented by systems integrator NetDesign for a 100 percent Cisco environment. Other proposals

patched together a mix of different vendors and technologies, and did not meet the demands of the request for

proposal (RFP) for performance, security, reliability, maintenance, and swift implementation. Cisco’s worldwide

resources, with a strong base of support in Denmark, were a critical factor.

“The Cisco network is delivering real returns, with its outstanding reliability

and security. We’ve eliminated access, bandwidth, and availability issues

and have peace of mind that Cisco can support our needs to deliver more

services to constituents.”

— Eskild Nejsum, Service Manager Infrastructure