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Customer Case Study

EXECUTIVE SUMMARY

PENNSYLVANIA OFFICE OF ATTORNEY

GENERAL

●

State and Local Government

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Harrisburg, PA

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900 employees in 22 field locations

BUSINESS CHALLENGE

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Modernize outdated, outmoded data center

controlling large network of data related to a

host of disciplines

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Undertake complete overhaul including

everything at the desktop levels as well as all

core infrastructure components

NETWORK SOLUTION

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Implement intelligent network platform, along

with NetApp storage solutions and VMWare

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Establish disaster recovery solution, including

backup capabilities to alternate location

BUSINESS RESULTS

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Modern, high performance platform, providing

end users with capabilities to run applications

in a highly efficient manner

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30 percent reduction in calls to help desk,

resulting in time and salary savings

●

40 percent reduction in energy consumption,

and 33 percent recovery of data center

footprint

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Overall 70 percent ROI and payback in 30

months of initial investment of US$1.6 million

Chief Pennsylvania Law Enforcement Agency Modernizes

Data Center

Pennsylvania Office of Attorney General incorporates cost-effective solutions into data

center.

Business Challenge

The Pennsylvania Office of Attorney General (OAG) has

a proud history as one of the oldest government

organizations in America. The OAG is an independent

office, serving as the chief law enforcement office in the

Commonwealth. In this capacity, the agency performs a

broad range of functions, including investigating and

prosecuting criminal cases; representing Commonwealth

agencies in civil litigation; providing legal reviews of all

state agency contracts; investigating, mediating, and

prosecuting consumer protection matters; and managing

a host of other public protection actions. With nearly 900

employees based in 22 locations, it is an office that must

stay competitive with some of the largest, most powerful,

and most well-funded law firms in the country.

“We have to compete with suspected criminals and the

firms who represent them,” says George White, chief

information officer for the Pennsylvania Attorney

General’s Office. “Often times, they have access to just

as much funding as the law enforcement agencies that

are going after them.”

When White came into the office in 2005, he found that the OAG’s IT infrastructure was outdated

and outmoded. He discovered that the environment had fallen into disarray, with aging and

disparate technologies suffering with respect to performance,

reliability, and availability.

“It really left our end users in a position where they didn’t have

a great deal of confidence in what their IT systems could do for

them,” White says.

White’s Information Technology Section (ITS) inventoried all of

the agency’s hardware, software, applications, and the

systems they were running at the time as part of an examination of performance and end user

statistics. White concluded that a top-to-bottom data modernization was necessary with the goal of

saving time and money.

Summary of content (4 pages)

PAGE 1
Customer Case Study Chief Pennsylvania Law Enforcement Agency Modernizes Data Center Pennsylvania Office of Attorney General incorporates cost-effective solutions into data center.
PAGE 2
Customer Case Study Network Solution Once the challenge of an outdated, inefficient data center was assessed, ITS embarked on an ambitious plan to completely overhaul its operations. The office began meeting with vendors and evaluated the technologies that each vendor brought to the table. It decided that a wholesale replacement of all of the office’s servers, along with replacing all the storage systems and network components, was necessary.
PAGE 3
Customer Case Study several redundant tasks that had taken up a large amount of time in the past. Today, the Attorney General’s Office is able to do single mailbox restores should a problem occur. Finally, server setup time went from taking a whole day to only five to ten minutes “The ability to gain some economy with respect to our server utilization and storage utilization, and doing things in a more efficient manner in that area gained us some considerable savings,” says White.