Installation Guide

3-15
Cisco Tidal Enterprise Scheduler Installation Guide
OL-32249-01
Chapter 3 Manually Patching TES 6.2.1 SP3
Manually Patching the Client Manager
Troubleshooting Missing Adapters after Patching
To troubleshoot the patch if an adapter does not appear in your TES Client
Step 1 Stop the Master service.
Step 2 Backup the adapter configuration files (if present) following the instructions in Manually Patching the
TES Master.
Step 3 Delete the specific adapter guide folder at
MASTER_INSTALLED_DIR\Master\Services\ADAPTER_GUID_FOLDER as well as the .pkg file in
MASTER_INSTALLED_DIR\Master\Config.
Step 4 If the \Config folder mentioned in step #3 above exists, restore the same inside
MASTER_INSTALLED_DIR\Master\Services\ADAPTER_GUID_FOLDER
Step 5 Start the Master service.
Manually Patching the Client Manager
The steps you follow depend on whether or not you have upgraded the Client Manager to TES 6.2.1 SP1.
Go to one of these sections:
• Patching the 6.2.1 GA Build Client Manager
• Patching the 6.2.1 SP1 or SP2 Build Client Manager
These conventions are used in the instructions below:
• CM_INSTALLED_DIR refers to the path where the Client Manager is installed on your operating
system. For example:
Windows
C:\Program Files\TIDAL\ClientManager\
UNIX
/opt/TIDAL/ClientManager
• 621_SP3_BINARIES refers to the patch directory downloaded from cisco.com.
Patching the 6.2.1 GA Build Client Manager
To patch the Client Manager if running the TES 6.2.1 GA build
Step 1 Stop the Client Manager service.
Step 2 Backup existing "webdefault.xml" and "webserver.xml" present inside CM_INSTALLED_DIR\Config.
Step 3 Pick "webdefault.xml" and "webserver.xml" from 621_SP3_BINARIES\cm directory and merge their
content with the content of the files that exist inside CM_INSTALLED_DIR\Config.
Step 4 Remove the following .jar files from CM_INSTALLED_DIR\lib: "jetty.jar" and "servlet.jar".
Step 5 Copy the .jar files below from 621_SP3_BINARIES\cm\jetty to CM_INSTALLED_DIR\lib:
servlet-api-3.1.jar