Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

2 References

Cisco Unified Intelligent Contact Management / Unified Contact Center Enterprise and Hosted product information can be

found on

www.cisco.com.

Product documentation, including planning, upgrade, install, configuration, reporting, reference, and developer

documentation, is available at

Cisco Product Support.

Other useful documents include:

 Cisco ICM Software ACD Supplements

 Cisco ICM ACD PG Supportability Matrices

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_technical_reference_list.html

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/acd_supplements/icm

acdmx.pdf

 Cisco Unified Contact Center Enterprise Software Compatibility Guide

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html

 Cisco End-of-Life and End-of-Sale Notices

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_eol_notices_list.html

 Cisco Unified Contact Center Enterprise 7.5 Solution Reference Network Design (SRND)

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html

 Virtualization Guide for Cisco Unified Intelligent Contact Management and Contact Center Enterprise

http://www.cisco.com/en/US/products

Note: The documents listed above are not necessarily updated on the same schedule as the Hardware and System

Software Specification (Bill of Materials). For that reason, specification data might differ between this document

and the references cited. For Unified ICM/CC 7.5, please refer to the most recent revision of these documents or

those revisions listed within the specific Unified ICM/CC release heading on Cisco.com.

2.1 Note on Cisco Contact Center Product Names

As of Release 7.0, the following name changes were introduced. However, the name changes have not yet been

consistently integrated into the documentation set or the software.

Cisco Intelligent Contact Management Enterprise Edition, is renamed “Cisco Unified Intelligent Contact Management

Enterprise” (abbreviated as Unified ICME).

Cisco Intelligent Contact Management Hosted Edition, is renamed “Cisco Unified Intelligent Contact Management

Hosted” (abbreviated as Unified ICMH).

Cisco IP Contact Center (IPCC) Enterprise Edition and Cisco IPCC Hosted Edition are renamed “Cisco Unified Contact

Center Enterprise” (abbreviated as Unified CCE) and ”Cisco Unified Contact Center Hosted” (abbreviated as Unified

CCH), respectively. Cisco System IPCC is renamed “Cisco Unified System Contact Center Enterprise” (abbreviated as

Unified SCCE).

The use of the generic abbreviation “ICM” is intended to include both Unified ICMH and Unified ICME.

The use of the generic abbreviation “CC” in this document is intended to include Unified CCH, Unified CCE and Unified

SCCE, but not

Unified Contact Center Express (Unified CCX).