Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 14
Maximum Limit Limit
Value
Unified
SCCE
Unified
CCE
Unified
ICME
Unified
CCH
Unified
ICMH
Comments
Instances per CICM
platform
25 N/A N/A N/A
 
This assumes that the total
offered load for all instances
and their configurations are
within the limit of a
maximum capacity of a single
instance.
CICMs per NAM
platform
75 N/A N/A N/A
 
The maximum CICM
physical servers per NAM are
six. Consult your Cisco
representative if you need
more than six.
CTI OS per PIM 1
  
N/A

Instances per
PG/CG/CTI OS
server
10 N/A N/A N/A

N/A Hosted limitation; related to
item above
HDS instances per
Hosted Distributor
server
10 N/A N/A N/A
 
Provisioning
Operations per hour
120
    
For Configuration Manager,
Web reskilling, CCMP, or
AAS – maximum number of
save operations across all
AWs in the solution in a 1-
hour period
Dialer ports per
dialer side
96
    
Dialers per PG pair
(Side A + Side B)
2 N/A
   
Dialers per PG pair
(Side A + Side B) -
System CCE
2

N/A N/A N/A N/A
Dialers per system
(total)
32
    
Note: When the number of
dialers per system exceeds 16,
the Logger and HDS must be
updated to GEN-50-005-
Class.
Campaigns per
system
100
 
—

— Campaigns per system
Campaign skill
groups per system
100
 
—

— Total skill groups from all
campaigns
Campaign skill
groups per campaign
20
 
—

— Limitation on skill groups for
any given campaign (as long
as the max 100 campaign skill