Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 17
6 Server Hardware Requirements
6.1 Unified Contact Center Enterprise
This section assists you in selecting the hardware servers for your Unified Contact Center solution, including both the
Unified CCE and Unified System CCE deployment models.
Note: VRU ports for Agent PG and System PG should not exceed half of the maximum supported agents listed in the
capacity column. This is applicable to both Unified CCE and Unified System CCE. Additional VRU PGs can be deployed
to accommodate a greater number of VRU ports. VRU PG can be found in Section 6.7.7,
VRU Peripheral Gateway (PG).
(Additional VRU PGs are not applicable to System CCE).
[See Section 6.2,
Unified System Contact Center Enterprise for details about System CCE.]
Agent PG Configuration Options
The following table illustrates various configuration options for the Agent PG (which components are necessary for each
PG configuration). Agent PG capacity varies based on specific component configuration.
Table 6-1: Agent PG Configuration Options with CTI OS, Unified CCE
Unified CM +
VRU
With Generic PG or
Unified CCE System
PG
With Unified
Communications
Manager PG
With Outbound Option
CM PG (CM PIM) Generic PG
(CM PIM + VRU PIM)
CM PG (CM PIM) Generic PG
(CM PIM + VRU PIM)
VRU PG (VRU PIM) CM PG (2) (CM PIM)
CTI Server CTI Server CTI Server CTI Server
CTI OS CTI OS CTI OS CTI OS
CTI OS (2) MR PG
Dialer
Table 6-2: Agent PG Configuration Options with Cisco Agent Desktop, Unified CCE
Unified CM +
VRU
With Generic PG or
Unified CCE System
PG
With Unified
Communications
Manager PG
With Outbound Option
CM PG (CM PIM) Generic PG
(CM PIM + VRU PIM)
CM PG (CM PIM) Generic PG
(CM PIM + VRU PIM)
VRU PG (VRU PIM)
CTI Server CTI Server CTI Server CTI Server
CTI OS CTI OS CTI OS CTI OS
MR PG
Dialer
CAD Services CAD Services CAD Services CAD Services