Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Option 2 - Supports up to 4000 Agents

• Rogger Configuration – This server has the Unified CCE Router and Unified CCE Logger collocated.

Consider this option if the expected growth of your contact center will not exceed 4,000 agents.

Table 6-4: Rogger Servers, Unified CCE, New Deployments / Tech. Refresh

Server Class Capacity (agents)

Rogger

MCS-30-004-Class

MCS-30-005-Class

500

MCS-40-007-Class

MCS-40-013-Class

4,000

Option 3 - Supports up to 8000 Agents

• Standalone Router and Standalone Logger – Consider this option if the expected growth of your contact

center will exceed 4,000 agents.

Table 6-5: Router/Logger Servers, Unified CCE, New Deployments / Tech. Refresh

Server Class Capacity (agents)

Router Logger

MCS-40-005-Class

MCS-40-011-Class

8,000

N/A

MCS-40-010-Class

MCS-40-016-Class

N/A

6,000

GEN-50-005-Class

N/A

8,000