Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Table 6-9: Standalone Router/Logger Servers, Unified CCE, Common Ground Upgrade

Server Class Capacity (agents)

Router Logger

MCS-40-002-Class 3,600 3,000

MCS-40-003-Class 5,100 4,250

GEN-50-003-Class 5,100 3,600

GEN-50-004-Class 5,100 5,100

Table 6-10: Agent PG Servers, Unified CCE, Common Ground Upgrade

This applies to both Option 2 and 3.

Server Class Capacity (agents)

Agent PG

with no

options

Agent PG with

CAD Services**

MCS-30-002-Class 270 178

MCS-30-003-Class 382 252

MCS-40-002-Class 1,200 600

MCS-40-003-Class 1,700 850

NOTES:

• The CAD Server component (if CAD services are required) should be collocated on the Progger server. For

prior installations where CAD server was installed on a separate server, capacity numbers will remain the same

(as shown below) regardless of whether it is collocated or separate.

• Agent Capacity is decreased by 25% when CTI OS Security is enabled.

• Agent capacity is further decreased for mobile agents. The weighting of the decreased capacity is based on the

call delivery mode for the mobile agent.

For more details about sizing Mobile agents, refer to Cisco Unified Contact Center Enterprise 7.x Solution

Reference Network Design at:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html.

• To estimate Outbound Option agent capacity for Agent PGs, use the following formula:

Max agents = (Maximum PG agent capacity) – (4 x (number of dialer ports))

This is an indicator of platform capacity; this is not an indicator of outbound resources in terms of how many

agents can be kept busy by the number of dialer ports in the deployment. A quick but inexact rule of thumb is 2

ports required for each outbound agent, but your outbound resources may vary depending on hit rate, abandon

limit, and talk time for the campaigns in the deployment. Use the sizing tool to determine outbound

resources required for your campaigns.

Please refer to the Outbound Option chapter of the SRND for more details:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html