Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

• All outbound call scenarios are supported when a mobile agent is deployed using nailed connection call

delivery mode. Outbound call scenarios are not supported when a mobile agent is deployed using call-by-call

call delivery mode.

6.1.4 Remote Silent Monitoring

Remote Silent Monitoring (RSM) is available with Cisco Unified Contact Center Enterprise and Unified Contact Center

Hosted. The following tables define the system requirements for both the basic and enhanced environments for RSM.

Basic Environment - Supports less than 750 agents

Table 6-11: Remote Silent Monitoring, Basic Environment, Unified CCE, Unified CCH

Server Class Capacity Other requirements and Remarks

MCS-30-004-Class

MCS-30-005-Class

Less than 40

simultaneous

monitoring sessions

Windows Server 2003 or R2, SP2

4 GB RAM

2x72GB SAS Hard Disk Drive in RAID 1 configuration

Note: An additional 2 GB RAM must be ordered separately. The Remote Silent Monitoring server must have 4 GB

RAM installed.

Enhanced Environment - Supports 750 agents or more

Table 6-12: Remote Silent Monitoring, Enhanced Environment, Unified CCE, Unified CCH

Server Class Capacity Other requirements and Remarks

MCS-40-005-Class

MCS-40-011-Class

Less than 80

simultaneous

monitoring sessions

Windows Server 2003 or R2, SP2

4 GB RAM

2x72GB SAS Hard Disk Drive in RAID 1 configuration

Note: When RSM is used with CVP, the gateway 'IVR prompt streaming for HTTP' needs to be enabled. Note that this

setting is not recommended for other CVP applications. Therefore RSM requires a dedicated VXML gateway. This

gateway must not be used for other CVP applications. Also, 1GB of gateway memory is recommended for use with

RSM. This will support up to 40 concurrent monitoring sessions per gateway.