Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 25
Table 6-14: Central Controller + Agent/IVR Controller Servers, Unified SCCE
Server Class Capacity (agents)
Central Controller +
Agent/IVR Controller
(without CAD Services)
Central Controller +
Agent/IVR Controller
(with CAD Services)
MCS-30-004-Class
MCS-30-005-Class
100 N/A
MCS-40-005-Class
MCS-40-011-Class
450 297
Option 2 - Supports up to: 2000 agents
This solution requires the following servers:
1. Central Controller:
• Router
• Logger
• Optionally:
• Outbound Option: Campaign Manager, Import
2. Agent/IVR Controller
• System PG
• CTI Server
• CTI OS Server
• Optional Components:
• VRU PG if Unified Customer Voice Portal (CVP) is the deployed IVR
• Outbound Option: Media Routing PG and Dialer
• CAD Services
3. Administration & WebView Reporting
• Administrative Workstation
• Internet Script Editor server
• WebView
• HDS
• Web Administration Server
• Optional Component:
• CCMP (MCS-40 class only)
Table 6-15: Central Controller, Agent/IVR Controller Servers, Unified SCCE
Server Class Capacity (agents)
Central Controller
Server
Agent/IVR Controller
(without CAD Services)
Agent/IVR Controller
(with CAD services)
MCS-30-004-Class
MCS-30-005-Class
N/A 450 297
MCS-40-005-Class
MCS-40-011-Class
2,000 2,000 1,000