Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 26
6.2.2 Unified SCCE Server Configuration
Central Controller and/or Agent PG Server
Table 6-16: Central Controller, Agent/IVR Controller Disk Configuration, Unified SCCE
Server Class Disk Configuration
MCS-30-004-Class
MCS-30-005-Class
Disk Configuration - 2 disks
Disks 1-2: OS, ICM, SQL Server and other third-party software, ICM Database Transaction
Log(s), Database files - RAID 1
MCS-40-005-Class
MCS-40-011-Class
Disk Configuration - 4 disks – Agent/IVR Controller
Disks 1-4: OS, ICM and other third-party software - RAID 1.
MCS-40-007-Class
MCS-40-013-Class
Disk Configuration - 8 disks – Central Controller or Central Controller_+ Agent/IVR
Controller
Disks 1-*: OS, ICM, SQL Server and other third-party software, ICM Database Transaction
Log(s), Database files - RAID 10
Note: Unified System Contact Center Enterprise supports only one disk partition.
Administration & WebView Reporting Server
An Administration & WebView Reporting server is required whether you choose Option 1 or Option 2.
Table 6-17: Administration & WebView Reporting Server Disk Configuration, Unified SCCE
Server Class Capacity Other requirements
Reporting Users
MCS-30-
004-Class
MCS-30-
005-Class
5
Disk Configuration – 2 disks
Disks 1-2: OS, ICM, SQL Server and other third-party software, Database files,
ICM Database Transaction Log(s) - RAID 1
(CCMP not supported on this class.)
MCS-40-
005-Class
MCS-40-
011-Class
10
Disk Configuration – 4 or more disks
Disks 1-*: OS, ICM, SQL Server and other third-party software, ICM Database
Transaction Log(s), CCMP - RAID 10