Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

6.3 Unified Contact Center Hosted

This section assists you in selecting hardware servers for Unified CC Hosted, including new deployments / technology

refresh and common ground upgrade. (The following are minimum requirements.)

Table 6-18: NAM Rogger Servers, Unified CCH

Server Class Capacity

(cps)

GEN-50-003-Class 120

GEN-50-004-Class

170

GEN-50-005-Class 200

Table 6-19: CICM Router/Logger Servers, Unified CCH, New Deployments / Tech. Refresh

Server Class Capacity

CICM Router CICM Logger Agents Instances

MCS-40-005-

Class

MCS-40-011-

Class

MCS-40-009-Class

MCS-40-015-Class

8,000 3

MCS-40-010-Class

MCS-40-016-Class

6,400

GEN-50-005-

Class

GEN-50-005-Class

6,400

Table 6-20: CICM Router/Logger Servers, Unified CCH, Common Ground Upgrade

Server Class Capacity

CICM Router CICM Logger Agents Instances

MCS-40-002-

Class

MCS-40-002-Class 2,250 3

MCS-40-003-

Class

MCS-40-003-Class 3,190 3

MCS-40-003-

Class

MCS-40-004-Class 3,750 3

MCS-40-003-

Class

GEN-50-003-Class 3,750 10

GEN-50-003-

Class

GEN-50-004-Class 3,825 25