Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 28
Table 6-21: Multi-Instance Agent PG with CTI OS Servers, Unified CCH
Server Class Capacity
(agents)
Operating Conditions
MCS-40-003-Class 1,600 CTI OS Security Disabled
MCS-40-003-Class 1,200 CTI OS Security Enabled
Note: For more details about sizing mobile agents, refer to Cisco Unified Contact Center Enterprise 7.x Solution Reference
Network Design (SRND) at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html.
6.4 Unified Contact Center Management Portal
This section assists you in selecting hardware servers for Unified Contact Center Management Portal (CCMP) for both
Contact Center Hosted and Enterprise environments.
Each of the deployment models described in this section assumes the possibility of an n-sided server configuration that
replicates data between sites.
With regard to resource management, the best practice is to map folder structure to organizational structure.
Hardware Requirements
Table 6-22: Hardware Requirements, Unified CCMP
Server Class Capacity Server Role Intended Use
Agents CCMP
Users
1
Provisioning
Ops/ Hour
2
Folders Folder
Depth
MCS-40-006-Class
200
3
5 120 100 5 Co-Located Lab or PoC
1,500
4
150 120 200 5 Single Server
Standard
Deployment
MCS-40-009-Class
8,000
4
800 120
N/A N/A
Dual-Server
Web Server
Large Systems
MCS-40-010-Class 600 6
Dual-Server
DB Server
1
This number is configured users, not concurrent.
2
Provisioning Operations are any configuration changes, such as Add, Edit or Delete, that can be performed with any of
the following configuration tools on an AW Distributor or a Client AW: the Configuration Manager, Web reskilling,
CCMP, or AAS. This limit reflects the results of laboratory tests of throughput. Exceeding this limit will have a
detrimental impact on the AW Distributor.
3
Co-Located systems support 200 Named agents, not concurrent.
4
For Single- and Dual-Server systems, this is the number of concurrent agents.