Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Additional Limitations

In addition to the limits above, the following standard limits apply to all deployment models:

Table 6-23: Additional Resource Limitations, Unified CCMP

Resource Limit (items)

IP Phone for Agent Use 2,000

Labels 30,000

Additional Resources

(e.g. Skill Groups,

Agent Teams, Dialed Numbers, etc.)

15,000

Systems exceeding these published limits should be referred to Cisco CCBU via the A2Q process, or before by the Cisco

Project Team. Larger (even much larger) deployments are possible but require careful configuration to avoid

unsatisfactory user experience.

Server Configuration

Table 6-24: Server Configuration, Unified CCMP

CCMP Server Type Server Configuration

Single Server System

Dual Server System - Web

Application Server

Disk Configuration – 6 Disks

Disks 1-2: OS, program executables, Windows page file: RAID 1

Disks 3-6: Database files and transaction log: RAID 10

Dual Server System – Database

Server

Disk Configuration – 8 Disks

Disks 1-2: OS, program executables, Windows page file: RAID 1

Disks 3-8: Database files and transaction log: RAID 10

Notes:

• With RAID configured systems Windows 2000 disk write caching is disabled, and therefore the write caching has to

be set in the RAID controller BIOS available on boot-up (before the operating system loads).

• Resilient systems will require duplicate hardware, with identical systems being specified on both sides of the

deployment

Drive Partition Layout

Table 6-25: Physical Drive Layout, Unified CCMP

Drive Disk Array

Minimum Size

Function

C: 72 GB Windows operating system, program executables and Windows page file

D: 146 GB Database data files and transaction log

Z: N/A CD/DVD-ROM

Database Sizing

The size of the RDBMS is calculated by the following formula:

4 * Cisco Unified ICM size * (Desired retention period/Cisco purge period)